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You can use almost any dialer with SimplicityCollect due to our open interface. To set up Screen Pop and/or Click to Dial, go to Settings > Dialer Settings.

Your dialer may ask for a CSV file or “campaign”.

To start a campaign, all you need to do is export the debtor phone numbers by going to Tools > File Exporting > Data Exporter:

https://app.simplicitycollect.com/CaseFileExporter.aspx

After choosing your filters, we’ve made it easy for you to generate a list of all the debtor phone numbers automatically. Simply click on the Export Phones button and a document will generate with debtor names, their account number, and all their listed debtor home and cell phone numbers.

After exporting this campaign list you can save it and upload it into your dialer program.

For more information about setting up a dialer, go here: https://www.simplicitycollectionsoftware.com/web/knowledge-base/settings-dialer-settings/

See anything missing or out of date on this page? Please contact Simplicity Support at helpdesk@simplicitycollect.com.