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To track the time spent working on an account, the user can navigate to the Legal Details tab and click the Start Work button and then click Stop Work when finished. The time log will then be added to the table below.  

To automatically have time added to this table in 10 min increments, go to Settings > Administrators > Company/CC Settings and enable the option Automate time worked in 10 minute intervals. When enabled, a start and end time in the span of 10 minutes will be added to the table when a collector starts working the account. The account is considered “worked” when:

  • a payment is made,
  • when the Save button is used,
  • a note is added/edited/deleted,
  • or any action that causes the page to reload.

If the collector is still working the account after 10 minutes, another 10 minutes will be added automatically to the time.

A report showing the total time spent on each account can be generated by going to Reports > Quick Reports > Hours Worked by Account.