Error Messages

When Importing or Exporting numbers, the last digit changes to 0 or it shows a format like 1.4E+15?

This can happen when Microsoft Excel sees a column of very long numbers (typically longer than 12-16 characters) that is not formatted as “text” column. Because the numbers are so long Excel tries to help by compressing the number into a “scientific notation” format. Once this data is compressed and *saved* over, there is a very slim chance you can recover the full number again without finding the original file of data.

I’m experiencing connection issues. What should I do?

This can manifest itself in either page errors, screens that never load or take a very long time to load, blank pages, etc. Because of how many possible answers this can have, the first thing we’ll want to do is pin point where the issue is coming from.

Error Message: Sorry, your SimplicityCollect Administrator does not allow access from your current IP Address. Please contact your Simplicity Administrator.

This error will appear if your administrator has restricted your account to be accessible from only specific IP addresses (usually from the main office). This prevents usage of SimplicityCollect from outside of work. If you are receiving this error message while at work or you need to have an IP address added to your account, speak with your administrator to have it adjusted and/or added.

Error Message: Invalid Username or Password!

This error will appear if you are typing an incorrect username and/or password. Your password is case sensitive, so double-check to see if your caps lock button is on or off. If double-checking everything you notice you still cannot sign in, check with an administrator at your company to reset your log in credentials.