You can create a payment agreement or recurring payment plan on the Payment Plan tab of an account. This is most often an agreement between your company (Agency) and the individual (Debtor) that the account belongs to, where they plan to pay off their balance over a given time.
These payment plans should be binding and are not intended to be changed once agreed upon. If the payment plan needs to change or the debtor has broken the arrangement, it is often best to delete and create a brand new payment plan.
Types of Payment Plan
Payment Agreement: Also can be called a Payment Plan, this refers to an arrangement that does not have any credit card or checking information tied to it. Payments that are due are to be collected via a call with the debtor, or via some other 3rd party system where the debtor’s credit card information has been saved. When a payment is received, it needs to be recorded manually on the Financials tab. This will carry over to the Payment Plan tab for you. Should a payment be missed, the Payment Plan tab shows that the payment is overdue.
Recurring Payment Plan: Also can be called an Automatic Payment Plan. This refers to an arrangement that has a credit card or checking account tied to it. Payments that are due are automatically charged by SimplicityCollect, via your affiliated merchant services account. When successful, a) the money is transferred to your associated account, b) the Financials tab automatically posts the payment details that were received, and c) the Payment Plan tab automatically records the timely payment. Should a payment decline (due to circumstances like insufficient funds, an expired card, etc.), the Payment Plan tab records the payment was missed and the plan is (by default) put on hold until the issue with the debtor can be resolved.
NOTE: You can contact our support staff if you would like to connect with an affiliated merchant to start using automatic payment plans. You can also contact us if you would like payment plans to “Skip Overdue Payments”.
Creating a New Payment Plan
1) Firstly, navigate to the Payment Plan tab of an account.
2) If a Co-Collector, or Co-Co-Collector (a collector who is different from the one assigned to the account) is helping to set up the Payment Plan, they can pick their name from the drop-down list to receive half of the credit for payments made. Otherwise, the primary Collector receives 100% of the credit
3) Next, choose whether the payment plan will be based on either the “Current Balance” or on a “Settlement Amount.”
- If you select Current Balance, the amount will be based on the current balance found under the Financials tab, and the Interest Rate will default to the pre-judgment or post-judgment interest rate respectfully.
- If you select Settlement Amount, you will be able to manually enter the amount the debtor has agreed to pay, as well as its applicable interest rate.
- An Adjust Balance box will appear when Settlement Amount is selected. If checked, all allocations other than interest will be zeroed out as of the date of the first payment and the principal will be equal to the Settlement Amount.
4) Under the sub-section Payment Details, enter the Amount of the individual payments to be made.
5) OPTIONAL: If you have a payment processor/merchant integrated with your SimplicityCollect account, a checkbox option will appear for Recurring CC/ACH Payments right above the Amount box. Enabling this will allow you to Add the debtor’s credit card, debit card, or banking information. This enables the Recurring Payment Plan/Automatic Payment Plan option detailed above.
6) The First Payment on box will default to today’s date. You can adjust it when necessary.
7) Choose when the payment should Repeat, whether every/every other/every 3rd/every 4th day (or days) weekly or monthly. You can then mark the days of the week for it to repeat.
8) You can choose whether to Send Payment Reminders to the debtor. Checking the box will allow SimplicityCollect to send an automated reminder email up to 7 days in advance to a specific email address, from a specific email address. This message will tell the debtor that on X date they owe a payment of Y amount.
9) You can mark the box Initial Payment is Different Amount if the debtor would like to pay a different amount for the first payment due.
10) OPTIONAL: If an administrator enables Convenience Fee Settings, this box will appear. You can choose to keep the convenience fee settings enabled, adjust the values, or disable them for this payment plan.
- If Convenience fees are enabled for a payment plan, the convenience fee transactions will be visible independently of the payment transaction.
11) Then click Calculate Plan.
12) The Payment Agreement Details, will appear giving a summary of the agreement.
13) To finish creating the agreement, verify that the information in the Payment Agreement Details is correct and then click Create Agreement.
The payment plan will show the status of each payment and the date the payment was made:
Blank: No payment received yet.
Partial: A fraction of the amount due was paid. A payment is also considered partial if the debtor paid more than the last payment plan amount and the overage goes to the next payment plan amount.
Overdue: Payment date has passed with no payment.
Paid in full: The payment was paid in full.
NOTE: The first payment MUST be made on the specified date; payments made before this date will not be credited toward the first payment. If you have a payment you’ve entered on the Financials tab that you want to apply to the payment plan, make sure to start the plan for the same date as the date of the payment.
Editing an Existing Payment Plan
Individual payment amounts and due dates may be edited by clicking on the Edit Icon next to each one. If you change one specific payment amount within the plan, it will automatically recalculate the remaining payment amounts from that entry forward.
NOTE: Changes made to dates should be done going down the list from top to bottom. This will prevent edits from overwriting one another.
Delete an Existing Payment Plan
You can delete the payment plan by clicking Delete Agreement button at the very bottom.
Printing Out a Payment Plan
Clicking the Print Agreement button will take you to a new page, displaying the Payment Agreement Report.
This will provide you a summary of the entire payment agreement along with some other basic information like the number of payments, the payment frequency, the agreement amount, and the average payment amount. At the very bottom of the report you will see a “Signature Line” that the debtor can also sign and return to you.
Using the export icon you can download and print this report via Microsoft Excel, Microsoft Word or as a PDF:
To return to the original Payment Plan page, simply click on the <- Back to Agreement Form button at the top left-hand corner.
When there is a payment plan on file, you will notice an additional field on the Claim Details tab labeled Payment Plan Overdue. This will indicate if there are any overdue or denied amounts in the payment plan, without the need to navigate to the tab.
Reports > Legal Reports #48 – 59, as well as Reports > Quick Reports > Payment Processing Report and Payment Plan Projection Report are all great options for looking up payment plan details in bulk.
See anything missing or out of date on this page? Please contact Simplicity Support at firstname.lastname@example.org.