The answer to this question varies depending on your personality and business experience. I have always been under the philosophy that you find good, honest people, and surround yourself with those people. You may have pay a little more for those types of people, but they will save you mounds of headaches in the long run. Ask yourself how you would like to be managed, and then devise a way that would suffice your philosophies and beliefs.
The collection industry is often a fast paced, high stress environment. Make sure that you hire good help that know how to work with people, are not easily offended, and are teachable. Likely you will be working directly in your business and with these people on a daily basis. They will hopefully learn to trust and respect you. Remember that as you help them to succeed by providing them a comfortable work environment, and the right tools, you are helping your own business to succeed.
It is important that you are a part of your debt collection business. Most small business owners make the mistake of getting “stuck in the business” and don’t have time to “run the business”. What I mean by that, is most small business owners get stuck in the day-to-day grind of the business and can’t get themselves out of the day-to-day tasks long enough to run a successful business. If you hire good help that you can trust, you can delegate some of the day-to-day responsibilities of the business to others so that you have time to “run your business” and “expand your business”. Be cautious though, you don’t want to give all responsibility away, you need to still be involved in your business enough to know what is going on and provide accountability to others.
Regardless of how you decide to manage your business, make sure you treat and manage others, as you would like to be treated and managed. The “golden rule” applies more so now that you are a manager.