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NOTE: Click here to learn about the Enterprise Debtor Portal.

NOTE: This feature is ONLY usable for clients that have a merchant account set up through one of SimplicityCollect’s approved processing vendors.

The basic Debtor Portal is an optional feature of SimplicityCollect that allows debtors/customers to access basic information regarding their account via a secure website page. On this page, they will also be given options to make payments instantly, and view their account balance.

 

Setup Information

As long as you have a merchant account set up, there is NO additional setup or cost needed to use this feature. It is available for immediate use.

 

Debtor or Customer Access

A debtor can access the portal by visiting the following URL: https://app.simplicitycollect.com/PaymentPortal.aspx.

At this point the debtor will see a screen like the one below, prompting them for their Payment ID Number and the last 4 digits of their Social Security Number.  The debtor MUST confirm their SSN for security and compliance purposes.

A debtor’s Payment ID number can be found by pulling up their account in Simplicity and referencing the Debtor Pmt ID number listed there. This number is hyperlinked from within SimplicityCollect, and if a collector has access to an account they can click on the link to view the pre-filled Debtor Portal page.

If the SSN and Payment ID do not match (or if the debtor does NOT have an SSN listed in the system) an error is given:

Only once the correct SSN and Payment ID are entered is any info displayed, along with payment form:

At this point the debtor can submit a payment quickly and easily using the application. They will receive a confirmation message when the process is complete.

 

Using the Debtor Portal on Letters, Emails or Texts

URLs can be generated on your correspondence with your debtors. You can even automate a pre-created email or text to go out to debtors when certain events occur. As well, you can set the URL to pre-fill information, making it easier for the debtor. You can include just the link to the portal as text, or as a hyperlink for digital documents:

https://app.simplicitycollect.com/PaymentPortal.aspx

Along with this link, you will want to provide the debtor with their Debtor Payment ID so they can log in. When using a merge field on DocGen letter documents or as a merge field on your Custom Notifications for emails or text messages, you can include the following:

«debtor_payment_id»

NOTE: This will only work if you enter the merge field manually using the DocGen merge fields OR the custom notification fields. It will NOT work properly if you copy and paste the above text, as it is only text and not code to pre-populate the real number.

 

Including the Payment ID

If you wish to include the Payment ID, you can add it as a merge field on your DocGen letter documents, or as a merge field on your Custom Notifications for emails or text messages. An example of the URL is:

https://app.simplicitycollect.com/PaymentPortal.aspx?paymentid=«debtor_payment_id»

NOTE: This will only work if you enter the merge field manually using the DocGen merge fields OR the custom notification fields. It will NOT work properly if you copy and paste this URL, as the debtor payment ID is only text and not code to pre-populate the real number.

 

Including the Payment ID and SSN

If you wish to include the Payment ID and SSN, you can add the first as a merge field on your DocGen letter documents, or as a merge field on your Custom Notifications for emails or text messages. An example of the URL is:

https://app.simplicitycollect.com/PaymentPortal.aspx?paymentid=«debtor_payment_id»&ssn=1234

The SSN field will only need to populate the last 4 digits. This is not currently available as a field; only the full SSN is. For this to work, you will need to physically provide the last 4 digits yourself. This method will be useful for situations where you need to contact a debtor personally to help walk them through the portal.

NOTE: This will only work if you enter the merge field manually using the DocGen merge fields OR the custom notification fields. It will NOT work properly if you copy and paste this URL, as the debtor payment ID is only text and not code to pre-populate the real number.

 

Adding an Option for the Debtor Portal to Your Website

We have a few options we can recommend for adding the Debtor Portal to your website:

Iframe Option

As an iframe, the portal is nested right in your website and debtors won’t be navigated anywhere else. You can do this with the link above. You can check with your website designer for information in creating a custom iframe for your website.

Alternatively, you can create a clickable link or button. When clicked, it will take debtors to Debtor Payment Portal login page. Some sample HTML you can use would be:

 

Hyperlink Code

<a href=”https://app.simplicitycollect.com/PaymentPortal.aspx”>Debtor Payment Portal</a>

Result:

Debtor Payment Portal

 

Button Code

<a href=”https://app.simplicitycollect.com/PaymentPortal.aspx” target=”new”><button>Debtor Payment Portal</button></a>

Result:

 

Image Code

This method needs an “images” folder on your website, and you must change the red text.

 <a href=”https://app.simplicitycollect.com/PaymentPortal.aspx”><img src=”images/sampleimage.jpg” title=”Debtor Payment Portal”/></a>

Result:

 

See anything missing or out of date on this page? Please contact Simplicity Support at helpdesk@simplicitycollect.com.