The Custom Notification Manager allows you to create custom email and text message templates to send to your debtors. These can be used for situations like:
- Customized payment reminders
- Notification for a missed payment
- Notification for a posted payment
- Confirmation of a fulfilled payment plan
- Mailer campaigns via email or text message, and more
Creating New Notifications
1. Navigate to Tools > Custom Notification Manager.
2. Create a new Description at the top to describe your new template. If this will be used for SMS texting, make sure to change the box to the right of it from Email to Text.
3. In the large area below, type what message you’d like to send to your customers and/or debtors. (Text messages are broken up into 160 character segments when they are sent.)
4. When putting in your message, you can use the Field Type, Field, and Insert buttons to add SimplicityCollect fields to your message. When generated, the message will auto-populate those field details for you, based on the account you’re sending it to.
5. Click Save Message at the bottom when you’re completed. It will appear on the left-hand side of the screen if you ever need to make changes to it.
6. (optional) Once created, there is also an option to test or preview your message at the bottom of the screen. You can add an unlimited number of templates.
Sending SMS Text Messages
When you’re ready to send out letter templates or text messages to customers/debtors, there are a few ways you can do so:
From the Account
1. On any account’s Claim Details page, go to the Notifications section to choose your message template of choice. Make sure to use the first drop-down option to select either Email or Text. You can click the Preview button to view the message before it goes out, or click the Send button.
2. A popup will appear asking: Are you sure you want to send the custom message to the debtor? Click OK.
NOTE: Texts will only be sent to accounts where there is a Primary Cell Phone Number available. Emails will only be sent to accounts where there is a Primary Email available.
From the Bulk Account Manager
1. Navigate to Tools > Bulk Account Manager.
2. Choose your filters and click either View Accounts or Asynchronous (no limit).
3. In the option actions at the bottom, check the box for Notifications. Make sure to change the drop-down to either Email or Text.
4. The screen will soft-refresh as it loads your templates. Choose the template you wish to send out from the 2nd drop-down box.
5. Click Perform Selected Actions to send out the messages.
Using Account Automation
1. Navigate to Tools > Automation Tools > Account Automation.
2. Where it says Create New Event Automation, add a Description and a trigger in the On Event box. Click Create Event Automation.
3. Under Event Conditions/Add Event Condition, you can specify more unique rules for when texts should be sent.
4. Under Event Auto Actions/Add Event Action, add a Description and the Send Customized Text or Send Customized Email action. Choose which Template you want SimplicityCollect to send out for you when those events and conditions are triggered.
5. Click Add Event Action to save your changes.