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Report Info:

The Call Disposition Report is a graph that shows you all of the dialing attempts by day, based on the call dispositions recorded.

The Call Disposition Report can be used for (but not limited to) the following:

  • Tracking what days have the best response rate for phone calls
  • Comparing dial to RPC information
  • Seeing how many dispositions are being recorded on average

 

Filters:

  • Start Date
  • End Date

 

Generating the Report:

Once you have set the date range, click on the button Generate Report.

 

Saving, Printing, and/or Exporting the Report:

You can click the Export button to choose which type of program you’d like to open the report in. You can export, open, or save the report in either Microsoft Excel, Microsoft Word, or PDF format:

You will have to use the above option to Print the report, as each program has its own print functionality. You’ll even be able to customize the report prior to printing, depending on the program.

NOTE: The system does not automatically save these reports each time you generate them; they are always generated in real time. You can generate them as rarely or as often as you wish to. If you need to save a copy of each one, you can create a folder on your computer to store them in, or generate them again at a later date.

See anything missing or out of date on this page? Please contact Simplicity Support at helpdesk@simplicitycollect.com.