Sometimes the software will become slower if someone in your company is a) importing or updating a large number of accounts, b) deleting a large number of accounts, or c) moving accounts around via the Bulk Account Manager tool.
We suggest first testing our website on a different browser, or internet connection. Even perhaps from a different office or location, to see if the problem can be pinpointed.
Depending on the web browser you use, we recommend clearing the browsing history, cookies, and cache. This will keep Simplicity from trying to load any previous data or freezing.
For Google Chrome: Click on the Customize button (top right of the screen, with three horizontal lines) > Settings > Show Advanced Settings > Clear browsing data.
For Firefox: Select the Menu button (top right of the screen, also with three horizontal lines) > Options > Clear your recent history.
For Internet Explorer (NOT RECOMMENDED): Select Tools (top right of the screen, in the shape of a gear icon) > Safety > Delete browsing history. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
We also suggest turning off any Microsoft firewall filters, or anti virus as a test to see if that improves things. If so, you can re-enable them and adjust their settings to be more friendly with Simplicity’s servers.