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When accounts are imported, but the account balances are $0.00, the column in your spreadsheet that relates to balance may not have been mapped to “Claim Amount” as shown below:

To correct this, you can roll back your mapping using the roll back option through Tools > File Importing Account Importer. From this point, you can edit your file map to include the claim amount, and re-import your file.

Please see the article on Account Importing for more detailed instructions on the mapping process.

 

See anything missing or out of date on this page? Please contact Simplicity Support at helpdesk@simplicitycollect.com.