You are here:
  • KB Home
  • FAQ
  • Why are my generated documents going to my download folder rather than the tool bar the bottom of the page?
< Back

Web browsers have regular security updates to enhance your internet safety. On rare occasions these updates may cause changes in how downloaded files are processed. Because this is not a setting that can be configured within Simplicity, you will need to set this up within your browser settings. We’ve included a few links that may be helpful, for both Google Chrome and Firefox:

Google Chrome users can view instructions here:
https://support.google.com/chrome/answer/95759?co=GENIE.Platform%3DDesktop&hl=en

Firefox users can view instructions here:
https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file
http://www.howtogeek.com/howto/internet/firefox/quick-tip-change-firefox-download-file-location/

See anything missing or out of date on this page? Please contact Simplicity Support at helpdesk@simplicitycollect.com.