You are here:
  • KB Home
  • FAQ
  • How do I e-mail a debtor from your system?
< Back

Yes, you can email a debtor from SimplicityCollect directly or in bulk. You can test this by picking an account and using your own email address for the debtor’s profile, and emailing a document to yourself.

The email it sends from will be the email your company has on file in Settings > Administrators > Company/CC Settings. If you wish to change this email, you must log out then log back in for the change to take effect.

Certain emailing options that are available in Simplicity include:

  1. Create customizable email templates (Tools > Custom Notification Manager)
  2. Preview email and document before sending (On debtor accounts’ Claim Details page in Notifications area )
  3. Send attachments as PDF’s (On debtor accounts’ Claim Details page in DocGen area )
  4. Send automatic emails remainders for postdated payments (On debtor accounts’ Payment Plan page).


Email Options

When sending a DocGen or Custom Notification you will receive the option to send it to one or more addresses including any co-debtor addresses as long as the email is not “Bad”. You will also have the option to send it with a carbon copy and/or blind carbon copy.


See anything missing or out of date on this page? Please contact Simplicity Support at