Simplicity Debt Collection Software

Why should I choose Simplicity over the competition?

• Unlimited cases, unlimited clients, unlimited users! Unlike the competition Simplicity does not increase the cost with additional collection cases, clients, or users.
• The low cost, only $59 a month
• Feature-for-feature, Simplicity is the best priced debt collection software on the market

What makes Simplicity different than its competition?

• Unlimited cases, clients, and users
• No complicated software installation.
• Browser based solution which means any internet capable device can use the software (MAC, PC, desktop, laptop, smart phone, notebook, etc)

No geographic limitations. Remote offices or remote collectors can use the software and have access to the data from virtually anywhere there is internet.

Is the software cloud based … please explain?

Yes. SimplicityCollect is cloud based. It is completely hosted on secure servers and backed up daily. This makes SimplicityCollect compatible on all operating systems. If you are not comfortable with having us host it, you can purchase your own server and have us install SimplicityCollect on your own servers.

How much does your software cost?

A one-time licensing fee is required prior to gaining access to SimplicityCollect. Then a small monthly fee is charged to cover hosting, maintenance, version updates, and customer support. Please refer to our pricing page for more informaiton.

Can you store documents in the software?

Yes. SimplicityCollect allows you to store as many files as you would like linked to individual case files. Any individual file cannot exceed 2.5 MB in size but most file types are accepted (PDF, Word, Excel, JPG, BMP, etc).

Will your software allow me to generate documents?

Yes. Our DocGen tool allows you the ability to create and upload your own custom templates right to the software. Once you have created and uploaded your templates, they can then be used to generate documentation for debtors in bulk. The SimplicityCollect DocGen tool uses MailMerge technology. We provide you the MailMerge data source to use and video tutorials on how to create and upload your custom template documents.

Do you have templates already included with your software that I can use to start collecting?

No. There are no pre-filled templates currently available with SimplicityCollect. We do however allow you the capability to create and upload any number of your own custom templates to use with the system.

Does your software integrate with credit bureaus or does it have skip tracing capabilities?

No. At this time SimplicityCollect does not have automatic credit bureau reporting or skip tracing capabilities. We do however, provide an extract tool that allows you to select data elements in the software and extract them into an excel format. This extract tool can be easily used to create an extract for credit bureaus, skip tracers, or letter fulfillment centers.

What is your client portal?

The client portal is a way for our clients to allow their clients the ability to view the status of cases that that have been referred to them. Clients are restricted to viewing and running reports only on cases that they have referred to you. Additionally, clients can enter new cases directly through the client portal.

Can my clients upload cases via this software?

Yes. Clients have access to uploading new case information that will then be viewable to SimplicityCollect users.

What kind of support do you have?

Online training videos and manuals are provided to all of our users. Beyond our published documentation, customers can get support in any aspect of the program in which they need help. We have an 800 number that can be called as well as a support email address that is monitored on and off regular business hours. We are committed to answering your questions, whether they are regarding basic tasks or technical questions about the program.

What hours do you offer support?

You can always send an email to our customer service team. That email address is monitored on and off regular phone support hours. Phone support is offered 7am-6pm MST.

What kinds of reporting capabilities do you provide?

There is a wide array of legal, financial, client, trust accounting, collector performance, and quick reports built right into SimplicityCollect. Additionally, SimplicityCollect’s case file exporter tool allows you to extract virtually any data elements into an excel format that can then be used to create custom reports. If we don’t have it, we will see if we can get it for you.

What if you don’t have reports that I need, will you build them for me and does it cost additional?

Custom reports can be built based on client needs. If the report is similar to existing reports that we already have and won’t incur lots of programming time, we will add it for you. Reports requiring more time to develop will require additional custom work and may incur custom charges.

Are there any hidden fees in your software?

No. All costs are associated with the license fee charged up front and fees charged monthly. If a client’s database exceeds the 1GB size limit there is an extra $10/month charge that will be added for the extra resources required to maintain and back up the data. The majority of our clients never even approach this 1GB size mark. If you are storing thousands of large documents in your case files, you may exceed the 1GB of data space allocated for you.

What if I need custom work performed in order to make your software work for me?

Our team of developers are always looking to improve the software. If custom changes are needed, the development team will look into the potential for integrating those changes into a future version of the software. Additionally, custom changes that are needed immediately to the software will be discussed and bid out as custom work for the individual client. All custom work changes that are bid out are will be discussed with the client prior to billing or software changes being made.

How can I assign or manage cases in bulk?

Under the “Tools->Bulk Case Manager”, users can manage their collection cases in bulk. Cases can be filtered by “collector”, “client”, “update date”, and “status.” Once cases have been selected, actions such as assigning collectors, adding notes, changing the status, and generating documents in bulk can be performed by number of cases, percent of cases, or can be performed to all cases selected.

Will your software allow me to manage my collectors and see how they are doing?

Yes. You can review performance of each individual collector using the collection performance report built into the system.

Will your software allow me to manage and lock out user access to the software?

Yes. You decide who has access to the software. This functionality can be found under the “Settings->Collectors/Employee” submenu.

What if I have collectors that I don’t want to have access after they go home for the day … can I restrict their access?

Absolutely, you have complete control over collector access to the system.

How secure is my data with you?

We host your data on a premier server with exceptional security. Our servers are audited on an annual basis to insure they maintain their SAS70 security standing. Additionally, all data with the application is transmitted via HTTPS (SSL) to ensure that as data is passed between your location and our servers, the data in encrypted and secure. Your data is also backed up and monitored daily to cut down on the possibility of data loss.

What is SAS70 and how does it apply to you guys?

SAS70 is the collection industry standard for server and data security. These SAS70 requirements must be met for all applications or servers storing sensitive information like SSN and DOB.

Who hosts our data, do you guys do it?

Firehost handles the hosting and maintenance of our SimplicityCollect data. Firehost is a premier data hosting company and specializes in data security. Their reliability, adherence to security standards, and responsiveness has been unmatched.

Can my clients access their data?

Yes. There is an option for you to assign clients access to view their case(s). This can be managed by you on a client to client basis.

Can I install your software on my servers? If yes, is there a cost difference? If no, why not?

Yes. With a paid license you can host your own copy of the software on your own servers. Simplicity support staff will need administrative access to your servers 4 times a year to install maintenance upgrades and patches to the software. If you install our software on your own servers, you are then responsible for all data backup, server software and hardware upgrades, and IT costs associated with getting your network set up to use our software. We will ensure that the software is running on the server and properly upgraded.

How long have you been in business?

We are now in our third year of business and going strong.

How many clients do you have?

We have literally hundreds of users nationwide and in 5 different countries.

Can you provide references for me?

Absolutely! Our clients love us and are not bashful about talking about it.

Can you import cases in bulk into Simplicity and if so how hard is it?

Yes. There is an importing tool designed to assist you in bringing in large amounts of cases in just a matter of minutes.

How can I convert my data over from my existing system into Simplicity?

If your data is in an Excel or CSV format the SimplicityCollect Case File Importer tool allows you to map data columns from your Excel file to columns in Simplicity and easily import the data. If you do not have your data in an Excel of CSV format, we will work with you on a case-by-case basis to get your data into SimplicityCollect.

Will you guys convert it over for me?

We will assist you in setting up the data mappings and getting Excel formatted data in our system.

What if you guys go out of business tomorrow, how do I get my data, software, etc?

Licensed clients of the software have the option of bringing the software in-house to a personal server. This would provide you with the software, your case data, and all other files uploaded to SimplicityCollect.

What if I get sick of you guys and want to move to another software can I do that and how hard is it?

SimplicityCollect’s case file exporter tool allows you to export your data at anytime for import into another system or use by credit bureaus or skip tracers. We don’t hold your data hostage and never will. Our agreements are simply month to month so no long term commitment is required.

How long do I have to pay the lease or software maintenance fees?

As long as you use the software. The fees are required and cover maintenance, upgrades, support, and hosting of the software.

Are the monthly fees mandatory?

Yes. These fees will be charged automatically on the credit card provided at the start of the service.

What do I get for the $59/month or $99/month?

The monthly fees are charged for hosting, maintenance, server and software upgrades, SimplicityCollect version upgrades, and customer support.

What is the difference between your lease and license options besides the price?

The license option allows you the flexibility of moving the software to your own servers. If for some reason we go out of business (which we never plan on doing), the licensed version entitles you to a licensed copy of the software to continue to use. Additionally the licensed version allows phone support.

Do I get a physical disk of the software?

A physical disk of the software can be requested, butyou don’t need to worry about installing SimpicityCollect on each computer or getting another disk whenever there is an upgrade. This saves space on your computer and time of installation.

Can I run a copy of Simplicity on my servers and a backup copy on your servers at the same time?

Unfortunately this is not possible, there is no current way to sync data stored on your server with data stored in our environment in parallel. You must choose to either self-host the software or have us host and manage the data and servers in our environment for you.

Do you guys provide backup of my data and if so, how often?

Data backup is performed daily and moved to an offsite location for physical redundancy.

Will your software work with Apple computers?

Yes. The beauty of being cloud based makes SimplicityCollect independent of operating systems.

What browsers are supported by your software?

Current versions of Internet Explorer, Firefox, Chrome and Safari are all supported by SimplicityCollect.

What are the minimum server specs for installing your software on my own servers?

If you choose to install SimplicityCollect on your own servers, our support team will provide you with server specifications. At a minimum, Windows Server 2008 release 2 is required as an operating system.

Can I move from my servers to your servers or vice versa at anytime? Is there a cost for doing this?

As long as you have paid the license fee and are not leasing the product, you can host your database on your own servers or move them to ours at anytime. for There is no additional cost for doing this.

How does your 30 day free trial work?

You start a trial of SimplicityCollect. Upload your cases to the database and see how SimplicityCollect improves your efficiency. If in 30 days you decide to go with SimplicityCollect we gather payment information and you are ready to go. If after 30 days you are not convinced SimpilcityCollect is the right fit for you, we simply refund your money. Your case and client information will be destroyed for the security of your clients.

What kind of database do you guys use and why?

SimplicityCollect uses a MySQL database for reasons of flexibility, scalability, and reliability. MySQL is very light, efficient database. It will outperform most database platforms even with hundreds of thousands of cases and is a current relational database that is easy to work with and migrate. It does not get bogged down with multiple users or large amounts of data.

Do you have a money back guarantee?

Yes, we have a no hassle, 30 day, money back guarantee. We give you 30 days to try out the software, and if you don’t see how it can improve your overall efficiency we will refund your money … no questions asked!

Who are your clients primarily?

Because SimplicityCollect is so scalable and flexible, we have a wide range of clients who use the system. Our clients include standard collection agencies, judgment recovery professionals, repossession businesses, insurance agencies, collection attorneys, debt buyers and more.

Do I have to pay for new upgrades to the software?

No. Version upgrades are of no additional cost, and are covered by the monthly fee.

How often do you upgrade the software, or do you?

As SimplicityCollect developers discover new improvement possibilities to the software they take time to develop the necessary upgrades. On average this happens once a quarter. They will not affect the cases that you have uploaded to the software, and there is nothing additional that you will need to do when these upgrades are released.

Will your price ever go up or can you lock me into the current price?

When you have paid the license fee, the fixed monthly payment will never change.

What is Simplicity™?

Simplicity™ Software created by SeikoSoft LLC is the nation’s leader in debt collection software. Simplicity™ allows an individual, group, or firm to enter and track all collection cases through the entire legal process and provides detailed and simple-to-use data mining routines allowing real-time access to the status of any collection case entered into the system. Additionally, Simplicity Debt Collection Software provides tools for judgment recovery and collection professionals to manage the collection aspect of all collection cases. Some of the tools available for use in our software include:

• DocGen Tool – automatically generate legal documents and demand letters
• DocFolder Tool – organize all of your documents in a paperless fashion
• Financial Tools – calculate complex interest, future pay off dates, and group multiple claims for the same debtor
• Debtor Tools – add debtor information, co-debtor information, and employer information for debtors
• Legal Reporting – track cases through every step of the legal process without worrying about loosing cases in the process
• Web Interface – literally run your business from anywhere provided you have a web browser and internet connection
• Secure Data Exchange – never worry about backups, data security, etc, we handle all of that for you or you can choose to pull the software in-house and manage it yourself
• Financial reporting – generate detailed financial reports for debtors and clients
• And much more

Simplicity will not only change the way you handle collection cases, but it will organize and revolutionize your collection practice.

What can Simplicity™ do for me?

Simplicity™ will allow you to grow your collection practice to previously unattainable levels. With real-time monitoring and reporting capabilities, you can track exactly where each case is in the legal process. Are you currently using more than one software package to keep track of process servers, complaints sent, writs sent, garnishments, payments, etc? Simplicity™ eliminates the need for staff to keep track of the legal process in various formats and software programs. With a consolidated, proven, easy-to-use interface, Simplicity will free up valuable staff time, increasing their efficiency and provide greater opportunities for growth.

What Guarantees does Simplicity offer?

We have worked hard to make sure that Simpliciy™ is suited for your specific needs. We are so confident that our software, consulting, and training will improve your collections practices that we stand behind it with a 100% satisfaction guarantee. If you have not seen an improvement in your collection business in the first 30 days, we will refund your money. It’s as simple as that!

Can I convert or import my existing collection data into Simplicity?

The staff at Simplicity™ Software works hard to ensure that our customers are happy and taken care of. As part of our committment to quality, Simplicity will work to convert your existing collection data into our system. You simply provide us your collection data in a delimited format, and our technical staff will map important data elements and import those elements into Simplicity. Once they are imported, you will have the opportunity to check and verify the data to ensure its accuracy.

Will Simplicity work for my judgment recovery business?

Simplicity Software is ideal for the collection firm and judgment recovery agent. Tools such as automatic document generation, a complete debtor, employee, co-debtor section, extensive notes section, and detailed client financial reporting, Simplicity is ideal for all debt collection cases whether they have had legal action taken on them or not. For those in the judgment recovery business, Simplicity Software provides the most economical solution for managing and tracking your collection and judgment cases.

Can Simplicity™ help me keep track of new collection cases?

Simplicity™ Software allows you to efficiently and easily track each collection or judgment case through the legal process including complaints, judgments, garnishments, supplemental exams, payments, status, notes, and motions. Not enough? Simplicity™ also tracks the timeliness and performance of cases assigned to process servers and notifies you of collection cases where another attorney if representing the debtor. With an easy-to-use data entry interface, managed reporting capability, and the ability to change and modify important data fields as needed, Simplicity™ allows you to take control of your business.

Can Simplicity™ help me organize my existing collection cases?

Simplicity™ enables a user to search debtors by name, case number, or court number. Additional debtor information can also be found on the various reports available through the Simplicity™ Reporting Interface. Complaints to File, Default Judgments Sent to Court, Satisfactions to Serve, Supplemental Exams to Schedule, Garnishments sent but no payment received, and Supplemental Fees to File are just a few of the reports that enable you to organize your collection cases and your business.

Can Simplicity™ help me increase profits and efficiency?

Perhaps the most important feature of Simplicity™ is the ability to view your personal Efficiency Rating. This rating is always present and represents the total number of open collection files and how many of those files are currently making money for your collection practice. This figure is represented by a percentage as you log into the system.

Does Simplicity™ require expensive hardware or computer equipment to run?

Simplicity™ is a secure internet hosted application. This means that data is accessed through secure channels over the internet. Your data is safe and secure and there is no need for you to set up complex databases or manage application installations and upgrades, simply point your existing browser to our site and you are in business. If you are the kind that prefers to have your data in-house and does not mind installing and maintaining software, Simplicity™ is also offered as a stand-alone package that can be installed on a server in your office.

Who is SeikoSoft LLC?

SeikoSoft LLC is the founder and creator of Simplicity™ Software and is comprised of a team of Senior Software Developers, Legal Staff, a Collection and Litigation Lawyer, and First-Class Technical Support Staff. Because of our team diversity, we are uniquely qualified to develop and maintain Simplicity™ and dedicated to ensuring the best quality software and support in the marketplace.

What does Simplicity do with my Information?

We hate spam! Simplicity will NEVER sell or distribute your information! Information we collect from you and information that you enter into Simplicity is stored safe and secure. We use your billing information to charge the regular monthly maintenance/hosting/support fee and your email address and/or phone number to notify you of new or upcoming features. Aside from that, no other pieces of your information are used, sold, or distributed!

Does Simplicity Offer a Refund?

We certainly do! We stand behind our product and want to make sure that you are completely comfortable and happy with your decision to do business with us. If you are not completely satisfied with your Simplicity experience in the first 30 days of use, Simplicity offers a full 100% money back guarantee. We’ve never lost a customer yet and strive to make sure our customers get the attention and support they need.