Tips for buying credit and collection software
Purchasing credit and collection software is a tough business with literally hundreds of vendors and software systems to choose from, but it is also one of the most critical decisions that you will make for the success of your debt collection practice. An effective debt collection software purchase can ultimately increase your efficiency and help your collectors become more productive. Here are a few things to remember when making your software purchase.
Keep it Simple!
Simple functionality is the key here! There is no software that will meet 100 percent of your requirements, so focus on finding software that has your needed functions without a lot of complexity, timely installs, or extra hardware to purchase. Evaluate how easy the software is to navigate, and if it is flexible enough to grow and change with your business. Remember you most likely will not find the “perfect” solution, so look for a solution that will work and adapt to your business needs.
Be sure to ask the vendor about hidden costs, fees, and needed hardware. (Simplicity’s answer to this question is NONE … there are no hidden costs, fees, and no new hardware needed to run our software.) Credit and collection software companies that have complex pricing and hidden fees are ones that you want to try to avoid as you will likely be sucked into paying those fees or higher costs before things are finished.
Check your Vendor!
How long has the collections software vendor been in business? Do they have reliable credentials and references and is their customer “credit” good? Are they currently upgrading their software to change with the ever-changing credit and collection software industry? What is their schedule and process for pushing out upgrades and do those upgrades cost additional money? Good vendors provide constant upgrades, quality references, and work with customers in order to create a successful software product.
Having a good relationship with your vendor is critical to getting the most from your collection software purchase. Make sure to assess their level of support and their commitment to you and your problems. Make sure to check out your vendor’s references. Talking to real people who use the software and have dealt with the company will speak volumes for what the vendor is really like.
Simplicity debt collection software is here to help you in your credit and collection software needs. Give us a call today … we would love to help.
